Shipping and Delivery.

• Where do we ship from?

We ship our products from our warehouse from Latvia, Riga.

• Do we ship into foreign countries?

Yes, we do ship to foreign countries. If you can not find your country in our list, please fill free to contact us by sales@yappy.lv, mentioning what you would like to order and precise delivery address. We will request delivery expences and will contact you.

• How long does the delivery take?

We ship out most orders in 1-2 business days. Shipping itself takes  from 3 days to 2 weeks, depending on the recipients location. Orders are not shipped on weekends or holidays.

• Can I track my order?

Yes. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. 

• Are customs taxes applied to the order?

Orders to the EU will not have any customs tax. However, for certain countries ( f.ex., USA, UK and Switzerland), taxes (customs, VAT, or others) may apply upon delivery or after it.
Please note that we cannot control or impact on these fees in any way. As a result, we are not responsible for any customs, fees, taxes, or duties imposed during the delivery process to these countries. If such charges are incurred, they will be the responsibility of the recipient.

• What if the order is lost or damaged during the transportation?

If your order arrives damaged, do not worry. Please contact us within 72 hours after the delivery with photos of the damaged box and item, and we will take care of it. It is important to provide the photos of damages otherwise the insurance will not be able to cover it. If needed, we will send you a replacement to make things right.

Product.

• Where our products are made?

All our furniture is manufactured exclusively in European factories.

• What materials do we use to produce our furniture?

We are using high quality wood: pine, birch, beech.

• What varnish is used?

Water based paints and varnishes, the same that are used for the toys. EN 71-3, or natural wax.

• How easy to assemble?

Each piece of furniture is followed by the assembling instruction, according to which you step by step can easily assemble it.

• Product warranty.

According to EU legislation – 2 years.

If you need to make a warranty claim, please contact our customer support team. They will guide you through the process.

• Are your products certified?

Although the manufacturer is not required to have a certification, they must produce according to established standards. We test our furniture and adhere to strict European Union standards to ensure quality and safety. EN 716-1:2017+A1:2019

Payment.

• Payment methods

Credit Card (PaySera);

PayPal;

Bank transfer.

If, for any reason, your online payment did not go through, please check your email—you have likely received a follow-up payment notification. Should we not receive the payment within a business day, we will automatically send you an invoice.

• Is payment secure?

Yes, we require payment in advance through our secure shopping cart, ensuring that all transactions are handled with the highest level of caution and security. This process helps maintain an efficient and reliable workflow.

Once your payment is received, your order will be scheduled for processing, and you will receive a confirmation email.

By placing an order on our website, you agree to our terms and acknowledge that all sales are final.

• Sales tax.

VAT is included in the price of the product.

Spare parts and Returns.

• Returns

You have 14 days from the date of receiving your item to request a return. To be eligible, the item must be unused, in its original condition, and in the original packaging.

To proceed with a return, we require a receipt or proof of purchase. Additionally, please do not return the item without prior confirmation from us.

If you have any concerns or need assistance, feel free to contact us— sales@yappy.lv

• Spare parts.

If you need a spare part, please contact us sales@yappy.lv and provide the following details:

               •             Your order number or product name

               •             A description of the required part, a photo, or the part number from the assembly instructions

This will help us process your request as quickly as possible.